Engineer in Winter

Return Policy for Handmade Linocut Cards

Upon purchase of a KoBo Ink product, the buyer understands the handmade nature of linocut printmaking ensures that no two prints are ever exactly the same. This uniqueness is what makes each piece special and valued by collectors and art enthusiasts alike. However, KoBo Printmaking strives to create consistent products that match the image on the website.

**1. Returns and Refunds:**
- Timeframe: You may return your handmade linocut printmaking card within 30 days of purchase for a full refund.
- Condition: The card must be returned in its original condition, without any damage or alterations, to be eligible for a refund.

**2. Return Process:**
- Contact: Please contact us at m.s.maldonado@outlook.com to initiate a return. We will provide you with return instructions and a return shipping address.
- Packaging: Ensure that the card is securely packaged to prevent any damage during shipping. We recommend using the original packaging, if available.

**3. Refunds:**
- Inspection: Once we receive the returned card, we will inspect it to ensure it meets the return conditions.
- Processing: If the card is in its original condition, we will process your refund within 7 business days. The refund will be issued to the original payment method.

**4. Exchanges:**
- Eligibility: If you receive a defective or damaged card, we offer exchanges within 30 days of purchase.
- Process: Contact us at [email/contact info] to arrange for an exchange. We will provide instructions for returning the defective card and send a replacement at no additional cost.

**5. Exceptions:**
- Custom Orders: Custom-made or personalized cards are not eligible for returns or exchanges, unless they arrive damaged or defective.
- Final Sale Items: Sale items are final sale and cannot be returned or exchanged.

**6. Shipping Costs:**
- Returns: The customer is responsible for return shipping costs, unless the return is due to a defective or damaged card.
- Exchanges: We will cover the shipping costs for sending a replacement card in case of an exchange.

We value your satisfaction and appreciate your understanding of our return policy. If you have any questions or concerns, please don't hesitate to reach out to us at m.s.maldonado@outlook.com.